Thanking, Apologizing, Bragging, and Blaming: The Currency of Communication
George Loewenstein (Carnegie Mellon University)

February 1, 2019, 7:00am - 8:30am
The Center for Philosophy of Science, University of Pittsburgh

1117 Cathedral of Learning
1117 Cathedral of Learning, University of Pittsburgh
Pittsburgh
United States

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Abstract:  We propose a theory that draws connections between four forms of communication that have not previously been connected: thanking, apologizing, bragging, and blaming. All four forms of communication relay information about credit or blame for a positive or negative outcome, and thus introduce image-based costs and benefits for both the communicator and the recipient of communication. Specifically, each of the four communications involves a tradeoff on two important dimensions of interpersonal judgment: competence and warmth. We use the model to make sense of why these forms of communication are so important for relationships (e.g., why the failure to thank or apologize can lead to the dissolution of relationships) and to generate novel predictions that we test in a series of experiments.  (co-authored with Shereen Chaudhry)

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